Frequently Asked Questions

Find answers to common questions about booking, travel requirements, and what to expect on your luxury group travel experience.

General Information

Destins by Dorsey is a premier Black-owned travel agency in Houston, Texas. We specialize in luxury group travel experiences and curate trips that celebrate sisterhood, culture, and connection. Our commitment to integrity and personalized service ensures every traveler feels valued, seen, and celebrated.

How do I contact Destins by Dorsey?

Phone: 346.733.6390

Email: admin@destinsbydorseyllc.com

What are your hours?

Our office hours are Monday through Friday, from 12PM - 8PM CST

Is Destins by Dorsey certified and licensed?

Yes, we are IATAN certified. Additionally, we carry a $2 million general liability insurance policy and Errors & Omissions Insurance for your peace of mind.

Reservations

What happens after I make my reservation?

Once you make your reservation, you will receive a confirmation email with all the trip details, including your payment schedule and any important deadlines. As your trip approaches, we’ll send additional information, such as packing tips, itinerary updates, and any necessary forms to complete. Our team will also be available to assist you with any questions or concerns leading up to your departure.

How do I make monthly payments after completing my initial reservation?

Many of our clients choose the convenience of auto-pay. Additionally, you’ll receive monthly emails with payment reminders, which will include a link to your invoice and allow you to make a payment if necessary.

Is there a specific age group to travel with Destins by Dorsey?

Our tours are crafted for the curious and adventurous, offering authentic cultural experiences. We believe everyone deserves the chance to explore both domestic and international destinations, and we work hard to ensure each trip is of the highest quality. Please note that participants must be 12 years or older to join our tours.

What is roommate matching?

Unreliable Travel Friends? Here at Destins by Dorsey, we understand that traveling solo can be a little unnerving! We have the perfect solution! Register for a double occupancy option, and we will pair you with the perfect room companion! You will complete a survey prior to departure so we can get a feel for the personalities and needs of our attendees, and we will match you with the best match possible!

What is the difference between the land only and air & land accommodation?

The “Air & Land” option covers your roundtrip airfare and all accommodations during the trip.
The “Land Only” option includes all trip accommodations but excludes roundtrip airfare. If you choose the land-only option, you will also be responsible for arranging your own roundtrip ground transfers to and from the hotel on your arrival and departure dates.

Can I book more than 2 people in a double room?

No, we offer two options: single occupancy for one person or double occupancy for two. If you have a third person in your party, they will need to book separately, either as a single traveler or through our roommate matching program.

Flights

Am I allowed to upgrade my seat?

Yes, our standard seating is in economy class. If you’re interested in upgrading to business or first class, or securing an extra-legroom seat, we kindly ask that you wait until we provide your electronic airline ticket. Please note that since this is a group booking, we cannot guarantee specific seat preferences (aisle, middle, or window).

How many bags am I allowed to bring with me for group travel?

At Destins by Dorsey, our group travel rule allows for one carry-on OR one checked luggage, plus one personal item. We encourage you to pack wisely, as this is group travel, and we need to ensure that all luggage can be accommodated both on the plane and on our group transportation.

How soon before we depart will you provide us with the electronic ticket?

You can expect to receive your electronic ticket from our team 15-21 days before your departure date.

What happens if I miss my flight, and I arrive later than the group?

If your flight is delayed or canceled by the airline and you miss the group flight, it is your responsibility to arrange alternative travel to meet the group at the destination. We strongly recommend purchasing travel insurance to cover any additional costs or disruptions caused by missed flights. Unfortunately, Destins by Dorsey cannot cover the expenses associated with rebooking flights or any delays caused by the airline.

Passport

Do I need a passport?

For all international destinations, a U.S. passport valid for at least 6 months beyond your travel dates is required. Non-U.S. citizens should contact the consulate of the destination country to determine specific entry requirements. It is the traveler’s responsibility to ensure they have all the necessary documentation for their trip. Additionally, minors traveling without both legal parents or guardians must carry a notarized letter of consent.

Can I book a trip if I have not already applied for my passport?

Yes, you can reserve your spot even if you don’t have your passport yet. However, you must have a valid passport before your travel date, as we will verify this information 60-90 days before departure. We recommend starting your passport application process as soon as you reserve your spot to avoid any delays.

Payments

What payments do you accept?

We accept a variety of payment methods, including all major credit cards (Visa, MasterCard, American Express, and Discover). If you’d like to set up automatic payments, we can also accommodate that for your convenience.

What is automatic billing?

Automatic billing allows clients to make monthly payments through an auto-draft system. This ensures that your payments are automatically deducted each month, making it easier to stay on track with your payment schedule.

Do you provide refunds?

No, we do not offer refunds or transfer reservations. Each client is required to accept our Terms and Conditions before their reservation is confirmed. To safeguard your investment, we strongly recommend that all clients purchase travel insurance.

Do I have to make monthly payments?

Yes, you should make every effort to make a payment each month. If you find yourself unable to make a payment, please send us an email. If you fail to make a payment for 60 days without communicating with us, your reservations will automatically be canceled.

What happens if I make my payments, but my roommate(s) fail to pay?

If your roommate’s reservation is canceled, you will have the option to either sign up for our roommate matching program or pay the single supplement fee to secure your own room.

Does Destins by Dorsey keep my credit card information safe?

Destins by Dorsey does not store your credit card information; this is handled by the travel supplier. However, for guests enrolled in automatic billing, we securely store your payment details for recurring payments.

Is there a set time for tours? How important is it to be on time?

Yes. There will always be a set time for group tours, so please make sure that you are on time. We will always share with you the departure time for the following day the night before departure so that you know exactly how to prepare.

Once we share the times for breakfast and the morning departure time, we expect for you to hold yourself accountable to follow that schedule. If you are not outside and ready to depart on time, you will be responsible for finding transportation to meet the group. You will not be refunded for your transportation fee, so we highly recommend that you make sure you’re on time.

Travel Insurance

What Is Travel Insurance?

Travel insurance is a plan that protects you from financial risks and unexpected events during your travels. These can range from minor issues like delayed luggage to major situations such as a last-minute trip cancellation or a medical emergency abroad. It’s highly recommended to purchase travel insurance for every trip, as you never know what might happen when you’re away from home!

Is Travel Insurance required?

Travel insurance is not required for all trips, but it is highly recommended.

Why is it important to have travel insurance?

Travel insurance is important because it protects you from unexpected events that could disrupt your trip, such as flight cancellations, lost luggage, or medical emergencies. It can save you from significant financial losses and provide assistance when you’re in unfamiliar places. Having travel insurance ensures peace of mind, knowing you’re covered if something goes wrong while you’re away from home

Group Synergy

What happens if I am rude or unpleasant to our group leader of fellow travelers?

We expect all travelers to be respectful and courteous to our group leaders and fellow travelers to ensure a positive experience for everyone. If you are rude or unpleasant, it may result in being removed from group activities, and in severe cases, we reserve the right to remove you from the trip entirely, without a refund. Destins by Dorsey maintains a zero-tolerance policy for disruptive or disrespectful behavior to protect the well-being and enjoyment of the group.

Still have questions? Don’t hesitate to reach out so we can figure out how to best support you! Please email us at admin@destinsbydorseyllc.com

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